Privacy Policy

Harlequin Mills & Boon Limited and are totally committed to the very highest level of customer service and this includes protecting your privacy and treating your personal information with the utmost confidentiality. We use the information we collect about you to process orders and to provide an individual and personalised experience and shopping area for you at

Information we collect and why?

Each order you make with us requires that you provide us with your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This permits us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number which enables us to contact you urgently if there are any problems with your order. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We personalise your shopping service by using your purchases to shape our recommendations about other books that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of our site. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers that we think you'll find useful. If you would rather not receive this information, please send an e-mail to [email protected] or [email protected].

What do we do to protect your information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Apart from being sweet treats, what do you need to know about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to relate your use of our site to information that you have specifically and knowingly provided to us. Most browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our site, including placing items in your shopping basket and purchasing them.

Will we disclose the information we collect to outside parties? may choose to sell, trade or rent your personal information to trustworthy third parties, but should you wish us not to do so then send a blank e-mail message to [email protected] or [email protected]. (If you use more than one e-mail address to access us, send this message from each e-mail account you use.) Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information.

Should you never want to receive any announcements or special offers from us, please send a blank e-mail message to [email protected] or [email protected] to change your preferences. Remember to change your preferences for each of the e-mail accounts you have given us.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make your time and interest in possible and to enhance your overall experience at

Your Consent

By using our site, you consent to the collection and use of this information by If we decide to make any changes to this privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.